Returns & exchanges
If it is not right, send it back
You have 14 days from delivery to return or exchange an unworn piece. No explanation needed — though it helps us if you give one.
How it works
Three steps, by email
01
Write to us
Email hello@thirty3rd.com within 14 days of delivery with your order number and which piece is going back.
02
Pack it as it came
Unworn, unwashed, tags on, in the original packing if you still have it. A photograph before you seal it is never a bad idea.
03
Hand it to the courier
We will send a pickup or an address, whichever reaches you faster. Return shipping is on us for a flaw, on you for a change of mind.
What we can take back
- Unworn, unwashed pieces with tags still attached
- Anything that arrived damaged, flawed or not what you ordered
- Exchanges for a different size in the same style, subject to stock
What we cannot
- Pieces worn, washed, altered or tailored
- Anything returned after the return window has closed
- Sale pieces marked final, and made-to-measure orders
Refunds. Once the piece reaches us and passes a quick check, the refund goes back to the original payment method within 7 working days. Your bank may take a little longer to show it.
A flaw, not a change of mind. If something arrived damaged or wrong, none of the above applies and we cover the return shipping. Email hello@thirty3rd.com with a photograph and we will sort it out.
On variation in hand-printed cloth. Slight shifts in register, colour depth and placement are how block printing works and are not treated as defects. If the piece you received is not what you expected, though, the ordinary 14-day return still covers you.